Terry Franklin

When it comes to providing expertise and assistance in optimising credit management operations, making informed decisions, and driving growth, QUALCO is nothing less than a leader in the field. 

Launched in Athens back in 1998, the firm has been meeting the needs of leading financial institutions and other high-profile credit organisations for a quarter of a century. Today, many of the company's original employees continue to apply their vast business expertise to the market - including founders Orestis Tsakalotos and Miltos Georgantzis.  

QUALCO, the financial technology arm of QUALCO Group, has a team of well-established professionals who develop and implement tech solutions for clients in the credit risk space and beyond. 

One of those responsible for looking after this side of the business is Terry Franklin, Executive Vice President for Products and Markets. Franklin joined QUALCO just before the pandemic, in February 2020, having spent the previous 20 years of his career in credit management, collections and debt recovery across industries. 

Franklin’s current role is to oversee the operations of QUALCO Technology, ensuring its personnel deliver market-leading credit risk and collections technology solutions. 

QUALCO focused on creating value

QUALCO’s primary goal, Franklin explains, is to create and deliver value for clients, employees, business communities, and wider society. Thus, significant time is spent with clients to understand their needs while their businesses are assessed to compare existing practices with best-in-class.

“There may be issues we can relate specifically to technology,” explains Franklin, “but there may be other areas where they can make some improvements that aren't necessarily related to our tech.

“We’ll still share those recommendations because we know it helps to engage with the clients. They can see we’re there to help and build the overall relationship.”

An exciting road ahead
Franklin describes QUALCO’s growth plans for the next five years as “ambitious.” There’s a clear desire to build on the company’s already-strong reputation and become the go-to expert for client organisations in several different regions: “We’re creating a broader set of solutions because we want to be able to offer clients an end-to-end technology stack they can utilise as a whole or in parts.

“And, over time, because they become more confident in the value we can unlock, they want to invest more of their resources into our solutions. That's significant for us – to have those demonstrable success stories.”

Unsurprisingly, Franklin says QUALCO’s growth strategy also outlines an intention to evolve its offerings, stay relevant, and respond to the changing challenges of clients before adding: “Ultimately, the demands and needs of clients and their customers is what feeds into our product roadmaps, then our solution engagement models, and then our go-to-market strategy.”

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